Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Peralta Cortez, Rosario	Date	Jan 18, 2017 12:07 PM
	Department	Writing Center	Phone	88640
	Location		Email	cortezm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150415 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MRD0L7DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:42:65:4A
	Wireless NIC	A4:D1:8C:60:23:F8
	Bluetooth NIC	A4:D1:8C:60:23:F9

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 30, 2017 08:50 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jan 30, 2017 08:50 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jan 30, 2017 08:50 AM	Laptop delivered and setup.	Add Attachment
Megan Thibeault	Jan 30, 2017 08:05 AM	Task reassigned to UCS Tech.	Add Attachment
Kirsten Fauser	Jan 27, 2017 04:06 PM	Available Monday: Anytime before 10am Between 12 - 1pm Between 2 - 4pm	Add Attachment
Shina Oladiti	Jan 27, 2017 10:25 AM	Left VM.	Add Attachment
Shina Oladiti	Jan 26, 2017 12:26 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jan 25, 2017 11:19 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Shina Oladiti	Jan 25, 2017 11:19 AM	**This is an email** Hello, My availability is below: Thursday (1/26) 2pm-4pm Friday (1/27) 8am-10am and noon-5pm Monday (1/30) 2pm-4pm If that does not work, let me know and I can give you my availability for the rest of the week. Thank you so much for your time! -Rosario Peralta	Add Attachment
Ranjit Kayastha	Jan 25, 2017 10:27 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jan 25, 2017 10:23 AM	Moved in AD to FacStaff-Writing Center-Computers	Add Attachment
Shina Oladiti	Jan 23, 2017 11:17 AM	Sent an email for availability.	Add Attachment
Shina Oladiti	Jan 23, 2017 10:18 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jan 23, 2017 10:18 AM	Sent an email for availability.	Add Attachment
Shina Oladiti	Jan 23, 2017 10:11 AM	************************************ Update in AD ************************************	Add Attachment
Shina Oladiti	Jan 23, 2017 10:11 AM	Prepped and ready to be delivered. It is back on the counter.	Add Attachment
Shina Oladiti	Jan 20, 2017 11:13 AM	Imaging in progress....	Add Attachment
Courtney Croy	Jan 18, 2017 12:07 PM	GFA EQUIP SETUP: An Apple MacBook Pro W# 20150415 is to be set up and delivered for Maria Peralta Cortez in APSC 301. This will be replacing laptop W# 20120400. This is located in ITC 008 on the counter across from the storage wall.	Add Attachment