Service Request Ticket - # 62425

Service Request Information

CONTACT Name Compton, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2017 12:36 PM
Department Admissions Office Phone 88571
Location Email comptond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150648[Edit Inv] (opens in a new window) Bldg/Room APSC 408
Service Tag 1P26GC2 Description Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
Serial No. 1p26gc2 Location Lori Palmer "General Use"

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:07:E9:FA


Wireless NIC E4:B3:18:56:A0:F9


Bluetooth NIC E4:B3:18:56:A0:FD

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Feb 03, 2017 11:34 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Feb 03, 2017 11:34 AM 
He stopped by to bring in the remaining two
replacement machines.

Delivery completed.
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Shina Oladiti Feb 03, 2017 11:33 AM 
Task reassigned to Adeshina Oladiti.
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Hallie Jensen Feb 02, 2017 11:25 AM 
Status changed from (4) On Hold to (1) Pending
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Hallie Jensen Feb 02, 2017 11:25 AM 
He came by but only with one of the loaners, so he
is planning on coming back in with both of the
computers
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Megan Thibeault Jan 30, 2017 07:50 AM 
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Jan 27, 2017 10:28 AM 
Status changed from (6) Ready to Deliver to (1) Pending
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Megan Thibeault Jan 27, 2017 10:28 AM 
waiting on the
remaining 2 replacement laptop to come in.
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Bradley Karkanen Jan 27, 2017 10:23 AM 
Task reassigned to UCS Tech.
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Bradley Karkanen Jan 27, 2017 08:10 AM 
Task reassigned to Bradley Karkanen.
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Shina Oladiti Jan 26, 2017 12:09 PM 
Status changed from (2) Scheduled to (6) Ready to Deliver
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Shina Oladiti Jan 24, 2017 03:52 PM 
Delivered 3 laptops to Rob, waiting on the
remaining 2 replacement laptop to come in. 

The new remaining laptop is on the counter.
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Shina Oladiti Jan 24, 2017 12:03 PM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Shina Oladiti Jan 24, 2017 12:02 PM 
****This is an email****
Thank you for the update! I am available the
following days this week:

    Tuesday: 9am-noon, 1pm-5pm
    Wednesday: 9am-11am
    Friday: 9am-11am

Thank you,
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Ranjit Kayastha Jan 23, 2017 03:56 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Jan 23, 2017 03:56 PM 
Moved all the 5 computers in AD to
FacStaff-Admissions-Computers
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Shina Oladiti Jan 23, 2017 11:18 AM 
Task reassigned to UCS Tech.
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Shina Oladiti Jan 23, 2017 11:18 AM 
Sent an email for availability
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Shina Oladiti Jan 23, 2017 10:54 AM 
****************************************
Update in Ad
****************************************
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Shina Oladiti Jan 23, 2017 10:54 AM 
They are back on the counter
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Shina Oladiti Jan 23, 2017 10:53 AM 
All machines are prepped and ready for delivery.
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Shina Oladiti Jan 20, 2017 11:11 AM 
Imaging the 5 machines.
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Courtney Croy Jan 18, 2017 12:36 PM 
GFA EQUIP SETUP: There are 5 Dell Latitude laptops to be delivered for Admissions 
General Use:
W#'s
20150648[Edit Inv] replacing laptop 20120710[Edit Inv]
20150649[Edit Inv] replacing 20120711[Edit Inv]
20150650[Edit Inv] replacing 20121242[Edit Inv]
20150651[Edit Inv] replacing 20121243[Edit Inv]
20150653[Edit Inv] replacing 20121244[Edit Inv]
David Compton should be contacted first but he will be on vacation next week. If you 
contact and get an away message please contact Rob Findtner. One or two of their 
counselors might be using their current laptop for work trips next week.
The new laptops are located in ITC 008 on the counter across from the storage wall.
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