Service Request Ticket - # 62428

Service Request Information

CONTACT Name Kuzmaak, Dominique   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2017 01:11 PM
Department Center for Academic Innovation Phone 88483
Location Email kuzmaakd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160682[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag Description Apple MacBook Pro 15-inch with Retina Display#Z0RF
Serial No. C02T12T5G8WL Location Traffic Safety Educator - Rich Hanson

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; AdobeCaptivate v.9 P0103087; VidConverterUltimate v5.5.0, Apple FinalCutPro v10.3.1,& Inspiration v9.2.2(via VPPManaged Dist.)VISA2016006035;CamtasiaMAC v9 Ed VISA2016006039;Flip4MACStudio v3.3.8 VISA2016006040; CANCELED NAMED USER JUNE2018 DO NOT LOAD**Adobe CC201* subscription NamedUser(Dominque Kusmaak) JAN2017**

Wireless NIC 4C:32:75:9C:F8:39


Bluetooth NIC 4C:32:75:9C:F8:3A

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Tricia Flaherty Feb 15, 2017 09:01 AM 
FYI as of 2-15-2017 she had not accepted the Adobe
invites emailed 0n 1-18-17, this must happen for
them to successfully download applications and do
updates on an ongoing basis on Adobe CC desktop.
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Shina Oladiti Feb 07, 2017 03:32 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Shina Oladiti Feb 07, 2017 12:28 PM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Feb 07, 2017 12:27 PM 
Amber said i could deliver the laptop to her to
update their inventory and she would hand it over
to Dominique next week when she comes in.
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Ranjit Kayastha Feb 07, 2017 09:19 AM 
Sent email asking for availability.
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Bradley Karkanen Jan 30, 2017 08:05 AM 
****This is an outgoing email****
Hi Dominique,

I need some additional information regarding 
service request #62428

Description: NEW EQUIP SETUP: Deliver Apple 
MacBook Pro 15-inch with Retina Display#Z0RF to 
Todd OFF CAMPUS user

When will you be available for us to set up and 
deliver your laptop?
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Public
Megan Thibeault Jan 30, 2017 08:02 AM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Jan 26, 2017 12:18 PM 
Status changed from (7) Waiting for Contact to (6) Ready to Deliver
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Ranjit Kayastha Jan 26, 2017 12:18 PM 
Moved in AD to Facstaff-Center for Academic
Innovation-Computers
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Shina Oladiti Jan 26, 2017 12:08 PM 
Task reassigned to New Equip. Setup.
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Shina Oladiti Jan 26, 2017 12:00 PM 
Task reassigned to UCS Tech.
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Bradley Karkanen Jan 25, 2017 01:33 PM 
Placed on self in 008
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Bradley Karkanen Jan 25, 2017 01:32 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Bradley Karkanen Jan 25, 2017 01:31 PM 
****This is an outgoing email****
Hi Dominique,

I need some additional information regarding 
service request #62428

Description: NEW EQUIP SETUP: Deliver Apple 
MacBook Pro 15-inch with Retina Display#Z0RF to 
Todd OFF CAMPUS user

When will you be available for us to deliver your 
computer?
Add Attachment
Public
Bradley Karkanen Jan 25, 2017 12:47 PM 
*************************************************
Please update in AD
*************************************************
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Shina Oladiti Jan 20, 2017 11:15 AM 
Imaging in progress....
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Tricia Flaherty Jan 18, 2017 02:52 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jan 18, 2017 02:52 PM 
I only have Invoice copies with these as original
invoice will be sent directly to Dawn Brown in TRI
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Tricia Flaherty Jan 18, 2017 02:34 PM 
I created a Named user on 1-18-2017 for Dominique
and emails were sent out explaining process of
accepting invite.  You may need to check with them
on delivery to make sure they know how to sign in
to Adobe CC desktop and download the apps they need
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Tricia Flaherty Jan 18, 2017 02:14 PM 
This is an off campus user if you need any help
getting in contact with them you can talk with
Dawn Brown or Aaron East in TRI.  This laptop will
be for OFF CAMPUS USE please don't tie it to KMS
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Tricia Flaherty Jan 18, 2017 02:12 PM 
SOFTWARE- 
--AdobeCaptivate v.9 P0103087
T:\Adobe Captivate\Captivate_v9
--VidConverterUltimate v5.5.0, Apple FinalCutPro
v10.3.1,& Inspiration v9.2.2(via VPPManaged
Dist.)VISA2016006035;
--Camtasia for Mac v3.0.3 Academic license
VISA2016006039;
T:\camtasia\Camtasia_MACv3.x
--Flip4MACStudio v3.3.8 VISA2016006040; 
T:\Telestream_Flip4MAC_STUDIO
--Adobe CC201* subscription NamedUser(Dominique
Kuzmaak) JAN2017  install the CC Desktop app
can be found at T:\Adobe
CCE\CCEPackages\CC_Desktop App
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Courtney Croy Jan 18, 2017 01:11 PM 
NEW EQUIP SETUP: An Apple MacBook Pro W# 20160682[Edit Inv] is 
to be set up and delivered for Dominique Kuzmaak. This is 
located in ITC 008 on the counter across from the storage 
wall.
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