Service Request Ticket

Service Request Information

CONTACT	Name	Baker, Stewart	Date	Jan 18, 2017 02:21 PM
	Department	Library & Media Services	Phone	88890
	Location		Email	bakersc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150262 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BS5GH72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	BS5GH72	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRED from old cpu W#20110140 SR59549 MAR2016: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;
	Wired NIC	F8:CA:B8:48:B6:69
	Wireless NIC	80:00:0B:D2:3D:36
	Bluetooth NIC	80:00:0B:D2:3D:3A

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jan 20, 2017 11:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Jan 20, 2017 08:31 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Jan 19, 2017 04:45 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nick Wanderschied	Jan 19, 2017 10:08 AM	Please also install Photoshop, Acrobat Pro, Filezilla and Programmer's Notepad	Add Attachment
Nick Wanderschied	Jan 18, 2017 04:54 PM	that seems to have worked so just finish the image and give it back to him	Add Attachment
Nick Wanderschied	Jan 18, 2017 03:59 PM	Task reassigned to UCS Tech.	Add Attachment
Nick Wanderschied	Jan 18, 2017 03:59 PM	gave him a loaner and took it back to see if a reimage does anything	Add Attachment
Megan Thibeault	Jan 18, 2017 02:59 PM	Task reassigned to Nick Wanderschied.	Add Attachment
Natalie Plasker	Jan 18, 2017 02:21 PM	his laptop has been stuck on start up repair screen since this morning. Available until 4 1/18	Add Attachment