Service Request Ticket - # 62432

Service Request Information

CONTACT Name McCannell, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2017 08:22 AM
Department Creative Arts/Art Phone 88442
Location Email mccannr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150423[Edit Inv] (opens in a new window) Bldg/Room CH 111
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MRF131DV30 Location CH111 Smart Cart

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;

Wired NIC 38:C9:86:42:EB:BF


Wireless NIC A4:F1:E8:D6:29:22


Bluetooth NIC A4:F1:E8:D6:29:23

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Jan 19, 2017 08:52 AM 
Status changed from (1) Pending to (5) Completed
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Ryp Ring Jan 19, 2017 08:52 AM 
There was posisbly an issue with her account not 
creating a home directory.  John fixed the issue 
on his side
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Amy Anderson Jan 19, 2017 08:22 AM 
Rebecca is unable to login into laptop WOU# 
20150423[Edit Inv]. She is using the same password that 
she uses to login to her own computer but it 
will not accept her password on this laptop. 
She is in CH 111.
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