Service Request Ticket

Service Request Information

CONTACT	Name	LeJeune, Marie	Date	Jan 19, 2017 08:36 AM
	Department	Education & Leadership	Phone	88450
	Location		Email	lejeunem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20141273 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MPX35KG944	Location	PDR
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from XXXX2014004298
	Wireless NIC	E0:AC:CB:62:92:98
	Bluetooth NIC	E0:AC:CB:62:92:99

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 26, 2017 03:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 26, 2017 03:08 PM	This has been delivered.	Add Attachment
Shandelle Plasker	Jan 26, 2017 08:41 AM	Did not here back from her after I left a voicemail. Emailed her today reminding her that the laptop is ready for delivery.	Add Attachment
Shandelle Plasker	Jan 24, 2017 10:37 AM	Called and left a message to call me back. Her laptop is ready.	Add Attachment
Tricia Flaherty	Jan 19, 2017 03:23 PM	Gave Shandelle Maire LeJeune's choice of laptop MacBook Air for setup	Add Attachment
Shandelle Plasker	Jan 19, 2017 02:48 PM	Called apple and they are sending out a box to send it to apple. Marie has chosen to use her GFA replacement time to get a new machine.	Add Attachment
Amy Anderson	Jan 19, 2017 08:36 AM	Marie brought in her laptop WOU# 20130552. Her display is not turning on. She was given laptop loaner WOU# 20090484	Add Attachment