Service Request Ticket - # 62434

Service Request Information

CONTACT Name West, Beverly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2017 09:11 AM
Department VP Academic Affairs/Provost Phone 88796
Location Email westb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20140826[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iPad Air 2 Wi-Fi 128GB - Gold #MH1J2LL/A
Serial No. DMQSPZY7G5W3 Location PDR

CPU A8X chip w/ 64‑bit, M8 motion coprocessor


OS iOS 12 Software

Wireless NIC A0:99:9B:C2:C2:C5


Bluetooth NIC A0:99:9B:C2:C2:C6

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jan 30, 2017 09:51 AM 
Status changed from (3) Order in Process to (5) Completed
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Shandelle Plasker Jan 30, 2017 09:51 AM 
Returned iPad to her with the charger and all.
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Shandelle Plasker Jan 27, 2017 09:27 AM 
****This is an email****
Hi Beverly,

Your iPad has been returned from Apple. The iPad
is done being image and is ready to be delivered
back to you. When would be a good time for me to
come and deliver this.

Thank you,
Shandelle Pepper
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Courtney Croy Jan 27, 2017 09:24 AM 
Task reassigned to Shandelle Pepper.
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Courtney Croy Jan 27, 2017 09:24 AM 
iPad is engraved
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Shandelle Plasker Jan 26, 2017 04:34 PM 
Task reassigned to Courtney Croy.
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Shandelle Plasker Jan 26, 2017 04:34 PM 
Courtney can you please engrave this iPad. I have
placed it on your desk:). You can send this SR
back to me when done and I will deliver it and
contact them.
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Shandelle Plasker Jan 26, 2017 04:33 PM 
Re-Imaged machine and made sure it was added to
JAMF. Also updated inventory with new serial
number and Wireless/Bluetooth.
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Megan Thibeault Jan 25, 2017 11:26 AM 
Status changed from (1) Pending to (3) Order in Process
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Shandelle Plasker Jan 23, 2017 12:00 PM 
Status changed from (4) On Hold to (1) Pending
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Shandelle Plasker Jan 23, 2017 12:00 PM 
Sent the iPad out today for repair (1/23)
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Shandelle Plasker Jan 19, 2017 04:07 PM 
Status changed from (1) Pending to (4) On Hold
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Shandelle Plasker Jan 19, 2017 04:07 PM 
****This is an email****
Hi beverly,

I have called Apple about your iPad issue. It is
under apple care so they are sending out a box for
me to send the iPad back to them for repair. Once
I receive it back I will need to re-image it then
you can have it back. I will let you know when I
receive it back from apple.


Thank you,
Shandelle Pepper
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Shandelle Plasker Jan 19, 2017 04:02 PM 
I have called Apple and they are sending a box out
so I can send it in for repair.
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Ranjit Kayastha Jan 19, 2017 03:59 PM 
Task reassigned to Shandelle Pepper.
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John Rushing Jan 19, 2017 09:55 AM 
Task reassigned to Ranjit Kayastha.
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John Rushing Jan 19, 2017 09:55 AM 
Ranjit is talking to Apple chat now.
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Amy Anderson Jan 19, 2017 09:11 AM 
Brought in department iPad that has a black strip 
along the left side of the iPad. WOU# 20140826[Edit Inv]
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