Service Request Ticket - # 62435

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2017 09:34 AM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130054[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL136192 Location PDR

Model ColorQube 8870 Hostname mnb110.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.78.36 Metered Code: 6413 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:2D:57:1C

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jan 24, 2017 10:30 AM 
Status changed from (2) Scheduled to (5) Completed
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Shandelle Plasker Jan 24, 2017 10:30 AM 
Went down yesterday and gave them admin rights and
showed them how to add the printer.
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Shandelle Plasker Jan 20, 2017 10:28 AM 
Status changed from (1) Pending to (2) Scheduled
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Shandelle Plasker Jan 20, 2017 10:27 AM 
I have scheduled a time to do this with Sharon on
Monday at 1pm.
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Shandelle Plasker Jan 19, 2017 03:48 PM 
****This is an email****
Hi Sharon,

I received a service request about printing issues
in MNB 110 on the Instructors station. Just to
clarify, you want to be able to print from MNB 110
to MNB 110, 116, 118, 112?


Also, about your I drive issue. On your work
station can you see your I Drive?


Thank you,
Shandelle Pepper
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Shandelle Plasker Jan 19, 2017 03:41 PM 
Task reassigned to Shandelle Pepper.
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Amy Anderson Jan 19, 2017 09:35 AM 
****This is an email****
Good Morning UCS,

There are the printers I am unable to access from the instructor station in MNB 110, the 
computer lab.   I give all my group skills tests in there and use the computer.

The printer in MNB 110 is: WOU # 2013 0054  (Lab-MNB 110color on hood)

The printer in MNB 116 is: WOU # 2008 0171  (MT-Geometry on krusty)

The printer in MNB 127 is:  WOU # 2007 0277  (MT-Algebra on krusty)

The copier in MNB 118 does not have a WOU #.  It is MT-Copier on krusty
 

I also don't have access to my Math (I) drive when I log into the computer in MNB 110.    
Is there a way to add that when I log in there as well?  I do have my personal drive and 
some other drives.
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Amy Anderson Jan 19, 2017 09:34 AM 
****This is an email****
Hello, 

I can make a service request for you. 
What is the wou# for the printer?

Thank you, 
Kirsten
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Amy Anderson Jan 19, 2017 09:34 AM 
****This is an email****
Hello UCS,

I am down in the computer lab - MNB 110 & 
trying to connect to one of our printers here 
in the building.   It will not allow me to 
saying "port unknown" every time I try one.

Thank you for your assistance,
Sharon
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