Service Request Ticket - # 62436

Service Request Information

CONTACT Name McDonald, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2017 09:38 AM
Department Admissions Office Phone 88919
Location Email mcdonald@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20160686[Edit Inv] (opens in a new window) Bldg/Room APSC 412
Service Tag Description Microsoft Surface Pro 4 - 256GB/Intel Core i5/256GB/8GB Ram
Serial No. 057200764653 Location David McDonald, replacing W#20121245

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wireless NIC BC:83:85:0A:1A:CC


Bluetooth NIC BC:83:85:0A:1A:CD

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jan 24, 2017 11:34 AM 
Status changed from (2) Scheduled to (5) Completed
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Ranjit Kayastha Jan 24, 2017 11:34 AM 
Delivered and did the setup. 

updated the inventory
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Ranjit Kayastha Jan 23, 2017 09:24 AM 
Status changed from (1) Pending to (2) Scheduled
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Ranjit Kayastha Jan 23, 2017 09:24 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Jan 23, 2017 09:15 AM 
Sent email asking for availability.
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Megan Thibeault Jan 23, 2017 09:08 AM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Jan 23, 2017 09:08 AM 
ready to roll, updated in AD
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Megan Thibeault Jan 20, 2017 07:59 AM 
working on this
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Shandelle Plasker Jan 19, 2017 10:27 AM 
Task reassigned to Megan Eichler.
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Courtney Croy Jan 19, 2017 09:38 AM 
GFA EQUIP SETUP: A Microsof Surface Pro 4 W# 20160686[Edit Inv] 
is to be set up and delivered for David McDonald in APSC 
412. This will be replacing laptop W# 20121245[Edit Inv]. This is 
located in ITC 008 on the counter across from the storage 
wall.
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