Service Request Ticket - # 62438

Service Request Information

CONTACT Name Dukes, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2017 10:01 AM
Department VP Student Affairs Phone 88221
Location Email dukesg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141191[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag 6J6LV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 6J6LV42 Location going to pdr

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:68:B8

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jan 19, 2017 11:12 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jan 19, 2017 11:12 AM 
Issues with the firefox browser. Updates and
running cleaner fixed it. If it happens again
reimage will be the best option.
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Ranjit Kayastha Jan 19, 2017 10:04 AM 
Task reassigned to Ranjit Kayastha.
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John Rushing Jan 19, 2017 10:02 AM 
Priority changed from (3) Priority to (2) High Priority.
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John Rushing Jan 19, 2017 10:01 AM 
Gary called and said that his computer is locking 
up and freezing causing him to have to restart his 
computer.
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