Service Request Ticket - # 62444

Service Request Information

CONTACT Name Boyson, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2017 11:45 AM
Department Behavioral Sciences Division Phone 8987
Location Email boysont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100746[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Officejet Pro 8000 Printer #CB092A#B1H
Serial No. CN11A3Q2R80514 Location PDR

Model CB092A Hostname
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in Ink/Toner Refill

Wired NIC D4:85:64:7E:C8:B9

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jan 19, 2017 02:49 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jan 19, 2017 02:49 PM 
This is a duplicate SR. Please see SR#62441 for
details about this issue.
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Amy Anderson Jan 19, 2017 11:45 AM 
Printer is SLCD is not printing. Tracy says that 
it is receiving print jobs but nothing is coming 
out. WOU# 20100746[Edit Inv]. located in WUC 119. It is 
called HP-Office Jet Pro 8000.
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