Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Jan 20, 2017 08:11 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130056 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL135996	Location	PDR
	Model	ColorQube 8870	Hostname	wuclab.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.118.46 Metered Code: 0409	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:57:43

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 20, 2017 10:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 20, 2017 10:48 AM	I could not get the noise to happen with continues prints. I have had an issue with rattling noises before and its been a loose roller. I had Bradley go down to put in a new feed roller. I emailed chelsee to let her know what we did with it and if the issue keeps happening to call me for further troubleshooting.	Add Attachment
Shandelle Plasker	Jan 20, 2017 08:22 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Kyle Arthenayake	Jan 20, 2017 08:11 AM	lour rattling noises when printing, no error codes	Add Attachment