Service Request Ticket

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Service Request Information

CONTACT	Name	Baker, Stewart	Date	Jan 20, 2017 11:50 AM
	Department	Library & Media Services	Phone	88890
	Location		Email	bakersc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150262 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BS5GH72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	BS5GH72	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRED from old cpu W#20110140 SR59549 MAR2016: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;
	Wired NIC	F8:CA:B8:48:B6:69
	Wireless NIC	80:00:0B:D2:3D:36
	Bluetooth NIC	80:00:0B:D2:3D:3A

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 20, 2017 12:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 20, 2017 12:04 PM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	Jan 20, 2017 11:59 AM	Hi Stewart, We were just following up with you regarding a service request that we have for you. (#62455) Description: Request to have Adobe Photoshop and Acrobat Professional installed Acrobat Professional is installed, its called Adobe DC. If you need Photoshop you will need to go through purchase request to purchase it (www.wou.edu/purchaserequest) Our records do not show you had licensing for Photoshop, only DC. Thanks, Megan Eichler	Add Attachment
Megan Thibeault	Jan 20, 2017 11:55 AM	**This is an outgoing email** Hi Stewart, We were just following up with you regarding a service request that we have for you. (#62455) Description: Request to have Adobe Photoshop and Acrobat Professional installed Acrobat Professional is installed, its called Adobe DC. If you need Photoshop you will need to go through purchase request to purchase it (www.wou.edu/purchaserequest) Our records do not show you had licensing for Photoshop, only DC. Thanks, Megan Eichler	Add Attachment Public
Amy Anderson	Jan 20, 2017 11:50 AM	emailed back asking availability **This is an email** Hello, My laptop (20150262) was recently re-imaged due to a bug of some kind, and I need to have Photoshop and Acrobat Professional re-installed. I require both of these programs to do my work. My V number is 00319372 Thanks	Add Attachment