Service Request Ticket - # 62458

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 20, 2017 01:58 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141151[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5Z3LV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5Z3LV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; TRASFERRED from old CPU W#20101443 SR59555 MAR2016: Acrobat Pro v9 from P0072036

Wired NIC 98:90:96:DA:51:11

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

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Entered by Date Memo
John Rushing Jan 25, 2017 12:18 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 25, 2017 12:18 PM 
I installed the card and Chris tested the 
scanner.  Everything looks to be running correctly 
now with no freezing.
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Tricia Flaherty Jan 24, 2017 05:29 PM 
card and invoice are on shelf at Inventory Counter
in 008
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John Rushing Jan 20, 2017 02:01 PM 
****This is an email****
Just an FYI - the UCS purchase request # is 9324. 
Let me know if you have questions.
Thanks for your patience,
Nora
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John Rushing Jan 20, 2017 02:00 PM 
****This is an email****
This card has a VIA chipset on it, one that we 
know we have issues with.  It
is recommended that you replace it with the card 
found at this link:

http://www.unibrain.com/products/fireboard-blue-e-
1394a-ohci-pci-express-adapter-2/

Zack
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John Rushing Jan 20, 2017 01:58 PM 
Computer crashes when you run the ScanPro 2000 
software.  We tried a different firefire cable, 
updated drivers, and tried re-imaging the 
computer.  ScanPro support said the Firewire card 
brand has know issues and suggested we replace it.
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