Service Request Ticket - # 62464

Service Request Ticket - # 62464

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Service Request Information

CONTACT	Name	Lobnibe, Isidore	Date	Jan 23, 2017 09:49 AM
	Department		Phone	88306
	Location		Email	lobnibei@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141098 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	G8XMV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	G8XMV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D9:C8:7B

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	nwanderschied14@wou.edu	88925

Tracking

Entered by	Date	Memo
Nick Wanderschied			Email Public
Entered by	Date	Memo
Nick Wanderschied	Jan 23, 2017 03:39 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Nick Wanderschied	Jan 23, 2017 03:39 PM	Ran malware bytes and sophos and that seems to have taken care of the problem	Add Attachment
Megan Thibeault	Jan 23, 2017 02:44 PM	Task reassigned to Nick Wanderschied.	Add Attachment
Nick Wanderschied	Jan 23, 2017 02:08 PM	Went over to his office and he was not there so I emailed him	Add Attachment
Kirsten Fauser	Jan 23, 2017 02:00 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kirsten Fauser	Jan 23, 2017 02:00 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shina Oladiti	Jan 23, 2017 12:05 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jan 23, 2017 12:05 PM	**This is an email** Still need assistance. can not use the computer now	Add Attachment
Shina Oladiti	Jan 23, 2017 11:27 AM	**This is an outgoing email** Hi Isidore, We were just following up with you regarding a service request that we have for you. (#62464) Description: today2 Help remove programs We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Adeshina Oladiti	Add Attachment Public
Shina Oladiti	Jan 23, 2017 11:27 AM	Left VM.	Add Attachment
Shina Oladiti	Jan 23, 2017 10:42 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Jan 23, 2017 09:49 AM	Isidore Lobnibe would like help removing some unwanted programs from his computer. Uninstall.	Add Attachment