Service Request Ticket - # 62479

Service Request Information

CONTACT Name Mafit, Cindi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 24, 2017 07:52 AM
Department The Research Institute Phone 88792
Location Email mafitc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130826[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag JV3KD12 Description Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
Serial No. JV3KD12 Location PDR

CPU Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN


OS Windows 7 Pro Software MS office Pro Plus 2013 from P0094096

Wired NIC EC:F4:BB:2F:C3:54


Wireless NIC C4:D9:87:B5:BC:A6


Bluetooth NIC C4:D9:87:B5:BC:AA

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 24, 2017 11:03 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 24, 2017 11:03 AM 
I reset her Firefox options, there were still some 
settings pointing to some offline files.  We 
tested the browser and her calendar printing and 
everything was working.
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John Rushing Jan 24, 2017 10:47 AM 
Task reassigned to John Rushing.
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Amy Anderson Jan 24, 2017 10:47 AM 
available now
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John Rushing Jan 24, 2017 10:45 AM 
Todd 104 is her room number
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Amy Anderson Jan 24, 2017 08:15 AM 
****This is an email****
20130826[Edit Inv]

I am in meetings this morning and out this afternoon. I 
can call as soon as I am out of my meetings. I think it 
would be around 10:30.
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Amy Anderson Jan 24, 2017 07:52 AM 
Asked for WOU and availability 
****This is an email****
Last week someone came over to look at an odd message on my PC regarding a 
virus.  He ran a scan and showed me how to close that screen in Firefox, 
but every time I try to open Firefox now that screen and virus message pop 
back up.  Can someone please come fix it? I cannot access and print my 
Google calendar without Firefox.  Thanks.

Cindi Mafit
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