Service Request Ticket

Service Request Information

CONTACT	Name	Mullan, Savanna	Date	Jan 24, 2017 04:03 PM
	Department	Human Resources	Phone	88125
	Location		Email	mullans@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141222 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FBWHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	FBWHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop FEB2017
	Wired NIC	98:90:96:D6:03:13

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Feb 02, 2017 09:55 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Feb 02, 2017 09:53 AM	DONE!!	Add Attachment
Megan Thibeault	Feb 01, 2017 04:15 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Feb 01, 2017 04:15 PM	tomorrow at 8:20am lets go over to removed computers, physical plant will be there at 830. I need a loaner for one of the users	Add Attachment
Megan Thibeault	Feb 01, 2017 11:56 AM	please let Megan know when this is happening	Add Attachment
Ranjit Kayastha	Jan 26, 2017 03:36 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Kirsten Fauser	Jan 24, 2017 04:03 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kirsten Fauser	Jan 24, 2017 04:03 PM	**This is an email** We asked the physical plant to move the desks 2/2/17. I don't have an exact time yet. The desks are located in Admin 101A and 101D. The WOU #'s for the equipment are: 101A - Tower: 20141222 Monitors: 20141005/20110195 101D - Tower: 20141221 Monitors: 2014004/20080506	Add Attachment