Service Request Ticket

Service Request Information

CONTACT	Name	Dirk, Freymuth	Date	Jan 25, 2017 04:23 PM
	Department	Creative Arts/Music	Phone	88874
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101341 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Mac Pro Two Quad-Core Intel Xeon #Z0LG
	Serial No.	H01241BJEUH	Location	PDR
	CPU	Two 2.4GHz Quad-Core Intel Xeon ¿Westmere¿
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0080800, AVID Pro Tools v9 from P0080799 TRANSFERED to W#20120828 SEPT2013, TRANSFER TO W#20160830 on SR63376 APRIL2017: Apple Logic Studio from P0080796 - Upgrade to Logic Pro X from Music Licenses P0095256
	Wired NIC	70:CD:60:AA:38:90
	Wireless NIC	04:0C:CE:1D:BE:1E
	Bluetooth NIC	04:0C:CE:29:02:2B

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 26, 2017 02:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jan 26, 2017 02:07 PM	Wants to wait till end of term and look into options like a new computer.	Add Attachment
Megan Thibeault	Jan 26, 2017 08:01 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jan 26, 2017 08:01 AM	I'd like you to look into this request, does he just want logic pro updated? It sounds like he wants the os upgraded.	Add Attachment
Nick Wanderschied	Jan 25, 2017 05:03 PM	He is not sure if 10.3 will work with maverick. If it does just leave it at maverick but if not he wants the OS updated to el capitan but absolutely NOT sierra	Add Attachment
Nick Wanderschied	Jan 25, 2017 05:02 PM	12:30 thursday 1/26	Add Attachment
Natalie Plasker	Jan 25, 2017 04:23 PM	He would like logic pro audio 10.3 updated to his computer. Call to setup time to meet with him.	Add Attachment