Service Request Ticket - # 62499

Service Request Information

CONTACT Name McBurnett, Diane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2017 08:55 AM
Department Student Health & Counseling Center Phone 88313
Location Email mcburnd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20150197[Edit Inv] (opens in a new window) Bldg/Room SAC
Service Tag Description Epson WorkForce Pro GT-S80 Document Scanner #B11B194081
Serial No. L3JZ016262 Location Diane McBurnett w/ 20140297
TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jan 26, 2017 09:58 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jan 26, 2017 09:58 AM 
The computer and the scanner were not
communicating with each other.
Unplugged the USB connection and restarted the
Scanner. Then connected it to the computer.

Fixed it/
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Amy Anderson Jan 26, 2017 08:55 AM 
Diane computer WOU# 20140297[Edit Inv] is not talking to her 
scanner WOU# 20150197[Edit Inv]. She has tried restarting 
her computer and it dd not fix the problem. She is 
at the front desk of the SHC.
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