Service Request Ticket - # 62500

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2017 09:33 AM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130735[Edit Inv] (opens in a new window) Bldg/Room TODD 335
Service Tag 35F6M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35F6M02 Location Loaner

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918,

Wired NIC 34:17:EB:9A:B3:49

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jan 26, 2017 01:42 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jan 26, 2017 01:42 PM 
Done!
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Shina Oladiti Jan 26, 2017 12:25 PM 
Task reassigned to Adeshina Oladiti.
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Ranjit Kayastha Jan 26, 2017 11:48 AM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Jan 26, 2017 11:48 AM 
Went there she wasn't there, waited for some time. 
Someone could go there after 1:25 now.
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Ranjit Kayastha Jan 26, 2017 11:29 AM 
Task reassigned to Ranjit Kayastha.
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Amy Anderson Jan 26, 2017 09:33 AM 
Kathy is unable to add printer Ed- ol-blue on krusty to her 
computer WOU# 20130735[Edit Inv]. I tried walking her through the steps but 
she said she did not see her printer on the list. 

She is available from 1:15 to 12 and 1:15 to 5.
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