Service Request Ticket - # 62506

Service Request Information

CONTACT Name Sexton, Bill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2017 12:45 PM
Department Human Resources Phone 88139
Location Email sextonw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150659[Edit Inv] (opens in a new window) Bldg/Room AD 308C
Service Tag 9RN4JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RN4JB2 Location Michelle Sides, MIA 7/25

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715; Transferred from W#20101460 DEC2016 Adobe Acrobat Pro XI(v.11) from P0093895 SR62195

Wired NIC 18:66:DA:13:F9:21

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 27, 2017 09:05 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 27, 2017 09:05 AM 
All fixed!!!
Cleared cache and cookies on both browsers and 
they started working again.
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Megan Thibeault Jan 27, 2017 07:30 AM 
Task reassigned to John Rushing.
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Megan Thibeault Jan 27, 2017 07:30 AM 
I believe you already fixed this
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Tim Taylor Jan 26, 2017 02:45 PM 
Task reassigned to UCS Tech.
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Tim Taylor Jan 26, 2017 02:45 PM 
I called to see if he was in and wasn't there. I
left a voicemail asking for when he is available.
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Tim Taylor Jan 26, 2017 02:42 PM 
Task reassigned to Tim Taylor.
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Hallie Jensen Jan 26, 2017 12:45 PM 
****This is an email****
Good afternoon,

I have not been able to correct the problems I
have been having with loading the WOU Home Page,
or launching WOU web pages via embedded links in
other WOU web pages. 

Fortunately, the Portal link is working so I can
access emails and calendars.  The problem with the
WOU web pages are consistent both from Google
Chrome and Firefox browsers.

I am requesting my computer and browsers be looked
to to correct this problem.
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