Service Request Ticket - # 62507

Service Request Information

CONTACT Name Lopez-Cruz, Marlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2017 02:07 PM
Department Multicultural Student Services Phone 88424
Location Email lopezcruzm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121296[Edit Inv] (opens in a new window) Bldg/Room ITC 003D
Service Tag Description Apple iMac 27-inch, Intel i5 2.9GHz Quad #Z0MR
Serial No. D25KW056DNMN Location Storage in 003

CPU Intel Core i5(2.9GHz, 6MB L3)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0090672, Adobe CS6 Design&Web Prem MAC from P0090672

Wired NIC 10:DD:B1:D4:25:F4


Wireless NIC EC:35:86:48:12:80


Bluetooth NIC EC:35:86:48:12:81

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Kirsten Fauser Jan 30, 2017 10:52 AM 
Status changed from (1) Pending to (5) Completed
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Kirsten Fauser Jan 30, 2017 10:52 AM 
Called and said they fixed it on their own.
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Kyle Arthenayake Jan 30, 2017 10:21 AM 
Status changed from (5) Completed to (1) Pending
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Kyle Arthenayake Jan 30, 2017 10:21 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Shina Oladiti Jan 26, 2017 03:49 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jan 26, 2017 03:49 PM 
Done!
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Shina Oladiti Jan 26, 2017 02:58 PM 
Task reassigned to Adeshina Oladiti.
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Kyle Arthenayake Jan 26, 2017 02:12 PM 
WUC 212.
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Kyle Arthenayake Jan 26, 2017 02:08 PM 
waiting on availability
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Kyle Arthenayake Jan 26, 2017 02:07 PM 
Hi,

I have two students working on a MAC computer in
the MSSP office and are wondering if there is a
way to save the I Drive on the desktop? For some
reason the students are experiencing these issues:

1) Have to logon to the I Drive in order to have
it visible on the "Finder" folder
2) When they are saving documents they are not
able to save to the I Drive directly instead are
having to save to the desktop and logon to the I
Drive to save to a folder.

Can you help with this?

Thanks,
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