Delivered back his computer, did some cable
management, and showed some features of Adobe
Acrobat Pro

Task reassigned to Tim Taylor.

FOR INSTALL OF ADOBE ACROBAT PRO DC-- new
"serialized" installer instructions:
Transfer the new folder at: T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_WIN
to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-acrobat-dc.html

Setting Tim up with a loaner today when he gets
his office moved. Then we will get W20141222
reimaged. 

****This is an email****
Hello Tim,

Here is the cost of RAM upgrade and Acrobat
licensing we had talked about yesterday.  I also
had a conversation with Megan and I believe she is
already in contact with you to check out your
issues with Banner and Excel even further. 

two different RAM options:

Crucial 8GB Kit (2 x 4GB) DDR3L-1600 UDIMM  
part#CT2K51264BD160B  $62.71 this would give you a
TOTAL of 16 GB of RAM on your workstation.

Crucial 16GB Kit (2 x 8GB) DDR3L-1600 UDIMM 
part#CT7350551   $121.54  this would give you a
TOTAL of 24GB of RAM on your your workstation

the Optiplex 9020 you have as your workstation has
4 DIMM slots and hold a Max of 32 GB of RAM.  It
currently has 2 slots of the 4 filled with 2X4GB
DIMMS for total of 8 GB.

Adobe Acrobat Pro DC LICENSE (yearly subscription
cost of $15.00 each workstation) * Please note
this is an annual term subscription that UCS will
bill for in MAY every year.  

When you place an order I will need user name and
WOU# of computer that it will be used on. It is
licensed 1 per each user or station(if a
multi-user station like a lab machine).

Orders for these types of items can be placed via
the UCS Purchase Request System online.   Once the
order is received and approved I will be the one
who will make a service request to ask the UCS
tech to come install for you.


Tricia 

Priority changed from (1) Highest Priority to (3) Priority.

Phone number 88202

Megan, 
Had phone conversation with Tim and I want to chat
with you in morning about his issues and possible
solutions.  so I am moving to your Queue
Tricia 

Tim is having many troubles with his computer. For
example he is having issues with his computer
freezing up, excel crashes, banner is frozen and
gmail does not want to function. In general he
would like someone to come out and take a look at
it and go from there to solve the problems.