Service Request Ticket

Service Request Information

CONTACT	Name	Grover, Jennifer	Date	Jan 27, 2017 11:40 AM
	Department	Student Health & Counseling Center	Phone	88850
	Location		Email	groverj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130694 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4KPNL02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	4KPNL02	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093877
	Wired NIC	34:17:EB:9A:48:DC

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Jan 27, 2017 02:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Jan 27, 2017 02:29 PM	I hooked the keyboard and mouse directly to the cpu, logged into windows, then hooked the keyboard and mouse back up to the monitor and it works.	Add Attachment
Tim Taylor	Jan 27, 2017 01:13 PM	Task reassigned to Tim Taylor.	Add Attachment
Kirsten Fauser	Jan 27, 2017 11:40 AM	Keyboard and mouse have stopped responding. She has already checked all of the cables. She is available all day expect from 1-2pm	Add Attachment