Service Request Ticket

Service Request Information

CONTACT	Name	Peterson-Ahmad, Maria	Date	Jan 27, 2017 12:44 PM
	Department	College of Education	Phone	89286
	Location		Email	petersonahmadm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160246 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MS70WLDV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2015004715; NVivo 11 for Mac Full License from VISA2016005878 NOV2016;
	Wired NIC	38:C9:86:5A:ED:D0
	Wireless NIC	24:F0:94:E7:71:BC
	Bluetooth NIC	24:F0:94:E7:71:BD

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Jan 27, 2017 02:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Jan 27, 2017 02:28 PM	I installed File maker pro	Add Attachment
Tim Taylor	Jan 27, 2017 01:22 PM	Task reassigned to Tim Taylor.	Add Attachment
Kirsten Fauser	Jan 27, 2017 12:44 PM	**This is an email** I am here this afternoon from about 1:30-3:30 if that works? Otherwise I will be here all day on Monday. Computer # is: 20160246	Add Attachment
Kirsten Fauser	Jan 27, 2017 12:44 PM	**This is an email** Hello, I was wondering if I could get File Maker Pro reinstalled on my computer? Many thanks, Maria Peterson-Ahmad RWEC 131	Add Attachment