Service Request Ticket

Service Request Information

CONTACT	Name	Diehm, Deborah	Date	Jan 30, 2017 09:44 AM
	Department	VP Student Affairs	Phone	88423
	Location		Email	diehmd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141190 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4YYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	4YYKV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFER from W#220110883 JUNE2016 Adobe Acrobat Pro XI(v.11) from P0094736 SR60252
	Wired NIC	98:90:96:D9:37:C9

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 02, 2017 12:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Feb 02, 2017 12:11 PM	Done!	Add Attachment
Shina Oladiti	Jan 30, 2017 11:40 AM	I ran windows updates on her computer and also, reconnect the printers. After the reconnect the "Determining Printer Status" bar is not showing. Still running updates.	Add Attachment
Shina Oladiti	Jan 30, 2017 11:05 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Jan 30, 2017 09:44 AM	Maximus: 20150428 Sully: 20120893 Gru (copier): 33411	Add Attachment
Kyle Arthenayake	Jan 30, 2017 09:44 AM	**This is an email** RE WOU #20141190 For the past week, I have a message on my screen with a green bar (constantly moving). "Determining Printer Status" "Unable to communicate with the device. Please wait or exit at any time..." I can print to any of our three printers. Why is this happening?	Add Attachment