Service Request Ticket - # 62531

Service Request Information

CONTACT Name Cannon, Melissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 31, 2017 09:13 AM
Department Behavioral Sciences Division Phone 88512
Location Email cannonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150771[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 13-inch w/ Retina Display #Z0QN
Serial No. C02RW1LUFVH6 Location Going to PDR

CPU Intel Core i5(2.7GHz dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education-Office 201* for MAC License from XXXX2015004715,Adobe Acrobat DC (Pro)subscription from XXXX2016005512 serialized desktop AUG2016; TRANSFER TO NEW LAPTOP W#20190529 APR2020 SR75860: ATLAS.ti Educational Single User License (PC & MAC) from vISA2015005438, SPSS v* from Student Tech site license auth codes renews July 1st every year(v24 AUG2017); MAXQDA Plus v12 Single-User ED license VISA201706553 AUG2017 SR64663;

Wireless NIC 98:01:A7:A0:80:87


Bluetooth NIC 98:01:A7:A0:80:88

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jan 31, 2017 03:59 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jan 31, 2017 03:59 PM 
Done! Add license to the software's.
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Shina Oladiti Jan 31, 2017 03:24 PM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Jan 31, 2017 03:17 PM 
****This is an outgoing email****
Hi Melissa,

We were just following up with you regarding a
service request that we have for you.  (#62531)

Description: SPSS and Atlas.ti on her laptop
having issues and appear to need activation Todd 333.

We would like to know what day and time you would
prefer us to come in and work with you.

Thanks,
Adeshina Oladiti
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Public
Tricia Flaherty Jan 31, 2017 09:14 AM 
look at SR 61009 for full links to software info
on T:Drive
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Tricia Flaherty Jan 31, 2017 09:13 AM 
****This is an email****
---------- Forwarded message ----------
From: Melissa Cannon 
Date: Mon, Jan 30, 2017 at 3:51 PM
Subject: Software license question
To: ucshelpdesk@wou.edu


Good afternoon,

I have been a faculty member here at WOU since
beginning of Fall 2016 and I'm still trying to
figure out some things with my personal computer. 

I believe that both SPSS and ATLAS.ti (data
analysis software programs) have been purchased as
I requested when hired, but I have not used either
one and it appears that I still need to activate
them with the license keys. I have a MacBook Pro
and the property number is 20150771[Edit Inv].

Can I have someone take a look this week and show
me how to get these programs up and running?

Thanks!
-Melissa Cannon
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