Service Request Ticket

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Service Request Information

CONTACT	Name	Toray, Tamina	Date	Jan 31, 2017 12:26 PM
	Department	Behavioral Sciences Division	Phone	88712
	Location		Email	torayt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131025 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR211F8J7	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155
	Wired NIC	68:5B:35:D5:7D:2C
	Wireless NIC	88:63:DF:8C:13:01
	Bluetooth NIC	88:63:DF:8C:13:02

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 31, 2017 02:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 31, 2017 02:50 PM	Let her know to contact us if she needed help connect the mouse to her machine if she finds it.	Add Attachment
Shandelle Plasker	Jan 31, 2017 02:43 PM	**This is an email** Shandelle, I have been using my old action tec mouse and now realize you may have provided an apple one when I got my last mac. My office had to be repaired last year because of a water leak so I will look for the apple mouse! Tamina	Add Attachment
Shandelle Plasker	Jan 31, 2017 01:36 PM	**This is an email** Hi Tamina, You recieved an email from our front desk about your department having to order you a new wireless mouse if yours broke. I apologize for the wrong information that was sent. After looking more into your machine we found that its still under warranty so I should be able to get it replaced by apple for you. Before we go through the replacement process can you explain to me what is wrong with the mouse. Thank you, Shandelle Pepper	Add Attachment
Hallie Jensen	Jan 31, 2017 01:26 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Hallie Jensen	Jan 31, 2017 01:01 PM	Task reassigned to Service Request Desk.	Add Attachment
Hallie Jensen	Jan 31, 2017 01:01 PM	**This is an email** Linda, We do not have any wireless mouses, that is up for your department to buy. If you would like to purchase one please go to www.wou.edu/purchaserequest . If you're in emergency for a mouse, we can provide you with a wired mouse if you would like. Thank you, Hallie	Add Attachment
Hallie Jensen	Jan 31, 2017 12:26 PM	**This is an email** Hello~ Dr. Tamina Toray has a broken mouse. Would there be any wireless "mice" in surplus that she would be able to have? She is located in Todd 341. Her contact information is as follows: Dr. Tamina Toray torayt@wou.edu 503-838-8712	Add Attachment