Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Feb 01, 2017 09:57 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20140138 (opens in a new window)	Bldg/Room	HL 202
	Service Tag	1C6TS12	Description	Dell Wyse P25 Zero Client with 32MB Flash/512MB
	Serial No.	1C6TS12	Location	HL202 Study Room
	CPU	Teradici TERA2321 PCoIP
	OS	Unknown	Software	Microsoft Office Pro Plus 2013 from P0095097, Microsoft VDA subscription from P0095097, VMWare View Premier with Maint from P0095097
	Wired NIC	00:80:64:CC:BC:12

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 02, 2017 02:31 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	Feb 02, 2017 02:31 PM	It was the monitor. Brought new one over and re wired it. Works great now. Updated inventory	Add Attachment
Shandelle Plasker	Feb 02, 2017 09:24 AM	Went down there to look at this. It is shorting out randomly. I am not sure if it is the DVI cable or the monitor. I am bring both a different cord and monitor for testing.	Add Attachment
Shandelle Plasker	Feb 02, 2017 08:21 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Feb 02, 2017 08:12 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Feb 02, 2017 08:08 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Feb 02, 2017 08:08 AM	OPEN all day	Add Attachment
Nick Wanderschied	Feb 01, 2017 03:01 PM	Task reassigned to UCS Tech.	Add Attachment
Nick Wanderschied	Feb 01, 2017 03:01 PM	went over there but someone was in the room	Add Attachment
Megan Thibeault	Feb 01, 2017 11:40 AM	Task reassigned to Nick Wanderschied.	Add Attachment
Kyle Arthenayake	Feb 01, 2017 09:58 AM	Contact Info: HL info desk	Add Attachment Public
Kyle Arthenayake	Feb 01, 2017 09:57 AM	Monitor screen will log you in and about two seconds after the monitor goes blank. student worker has tried restarting the computer multiple times	Add Attachment