Service Request Ticket - # 62553

Service Request Information

CONTACT Name Howard, Ava   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 01, 2017 10:50 AM
Department Natural Science Division Phone 88702
Location Email howarda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150201[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MQL0CRDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Parallels Desktop 11.1.2 for MAC from VISA2015005040 with WIN 7 Pro for Desktop ED license above; TRANSFER from W#20101421: Adobe CS4 Design Prem WIN from P0070637, Systat Software - Sigmaplot v11, academic edition from P0070475, Loggernet Datalogger Support Software #16344 from P0070550, Camtasia®/Snagit® Education Bundle Version 19/20 single user license VISA2019010872 ORDER11941 MAR2020 eligible for Camtasia 2020 UPG 5-18-2020 TRICIA;

Wired NIC 38:C9:86:09:37:25


Wireless NIC 38:C9:86:EC:25:D4


Bluetooth NIC 38:C9:86:EC:25:D5

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Feb 01, 2017 05:12 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Feb 01, 2017 05:12 PM 
Mac Keyboard wasn't working which was the issue.

Bradley gave her a new keyboard.
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Megan Thibeault Feb 01, 2017 11:41 AM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Feb 01, 2017 10:50 AM 
Faculty member is unable to log into her computer.
She has tried restarting her computer, making sure
caps lock is not on. She is also able to log into
portal it is just that specific computer that is
having issues.
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