Service Request Ticket

Service Request Information

CONTACT	Name	Price, Sharon	Date	Feb 02, 2017 08:32 AM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140230 (opens in a new window)	Bldg/Room	HER 191
	Service Tag	H98ST12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	H98ST12	Location	Heritage RA
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1
	Wired NIC	34:17:EB:C2:A3:65

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 02, 2017 03:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Feb 02, 2017 03:37 PM	Done!	Add Attachment
Shina Oladiti	Feb 02, 2017 01:40 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Amy Anderson	Feb 02, 2017 08:42 AM	**This is an email** Hi Amy, It's 2014 0230. This room (MNB 110) will be available from 3:00 - 4:00 today and tomorrow. Thanks, Sharon	Add Attachment
Amy Anderson	Feb 02, 2017 08:32 AM	I checked with Diemer and she should be able to see both her I drive and M drive. Emailed back asking for WOU# and availability **This is an email** Hi Shandelle, I tried opening the I-Math drive from the instructor station in MNB 110 (Computer Lab) and sadly it would not open. I did have access to my personal drive and the shared drives though. Just not the one I needed. It did not allow me access to the I drive or the M drive. Thanks for your assistance, Sharon	Add Attachment