Service Request Ticket - # 62573

Service Request Ticket - # 62573

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Service Request Information

CONTACT	Name	Harris, Glen	Date	Feb 02, 2017 11:51 AM
	Department	Athletics	Phone	89249
	Location		Email	harrisg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160695 (opens in a new window)	Bldg/Room	NPE 115
	Service Tag		Description	Xerox WorkCentre 6027 Multifunction Color LED Printer #6027/NI
	Serial No.	P7A303064	Location	Athletics Admin Office, copier room
	Model	6027/NI	Hostname	ath-color.wou.edu
	Notes	LED laser multifunction, Print, Scan, Copy, Fax, Print Res 1200x2400dpi, Print Speed 18 ppm, Max Scan Res 1200dpi, Max Doc Size 8.5x14in, Mobile Printing Capability, 15-Sheet ADF&150Sheet Input Tray, 4.3in Color Touchscreen; Front USB PortMonthly Duty Cycle 30,000 Pages, USB 2.0, Ethernet, & Wi-Fi Connectivity IP:140.211.112.4	Ink/Toner Refill	Uses 106R02759 Black,106R02756 Cyan, 106R02757 Magenta, 106R02758 Yellow
	Wired NIC	9C:93:4E:4F:CC:2E
	Wireless NIC	74:DF:BF:FC:8F:0D

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 07, 2017 11:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Feb 07, 2017 11:55 AM	I also add most of the people that are printing from it. The others were not there. Showed multiple people how to add the printer so they could help the others or told them to call us for assistance.	Add Attachment
Shandelle Plasker	Feb 07, 2017 11:54 AM	This has been set up, delivered and test printed	Add Attachment
Shandelle Plasker	Feb 06, 2017 12:52 PM	**This is an email** Okay I will come down tomorrow then to set this up. Do you want to be around when I set it up? Shandelle	Add Attachment
Shandelle Plasker	Feb 06, 2017 12:51 PM	**This is an email** I have contacted Thomas Groves and he plans to get working on the jack today. Glen	Add Attachment
Shandelle Plasker	Feb 06, 2017 09:18 AM	**This is an email** Hi Glen, I have the new color printer for athletics ready to be delivered. Making sure that its suppose to be put in New PE 115 and there is an area cleared for this in that room. Also, if you have not already you need to contact telecom to make sure you have an active jack in that room for this. Do you want or need to be there when I set this up? If so whens a good time? Today I leave at 3pm. Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	Feb 06, 2017 09:02 AM	**This is an email** Shandelle, It’s ready. The address is 140.211.112.4 and the name is at-color.wou.edu -Paul	Add Attachment
Shandelle Plasker	Feb 03, 2017 09:32 AM	**This is an email** Hi Paul, Can you add a new printer to the network please. Location NPE 115 Model:Xerox WorkCentre 6027 Mac: 9c:93:4E:4F:CC:2E Hostname: ath-color.wou.edu Shared name: ATH-Color Thanks, Shandelle Pepper	Add Attachment
Tricia Flaherty	Feb 02, 2017 11:51 AM	**This is an email** We were wanting to put it in the back copier room of NPE 115. There should be a network connection in there. Thanks! Glen	Add Attachment
Tricia Flaherty	Feb 02, 2017 11:51 AM	This is on counter in ITC008 with config page printed, Glen wants this networked for light use by 4 different staff in Athletics Admin office	Add Attachment