Service Request Ticket

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Service Request Information

CONTACT	Name	Bicknell, Michael	Date	Feb 02, 2017 01:36 PM
	Department	The Research Institute	Phone
	Location		Email	bicknellm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150135 (opens in a new window)	Bldg/Room	COT
	Service Tag	C3W3162	Description	Dell Latitude E6540 Laptop, i7-4810MQ,(Quad2.8GHz)
	Serial No.	C3W3162	Location	student worker
	CPU	Intel core i7-4810MQ(2.8GHz quad core, 6M cache)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715, TRANSFERRED to Amanda Allen-Adobe CC2015 desktop apps for NAMED user SEPT2015(order#8666) CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBE RELOAD SOFTWARE; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65342; Camtasia v9.1/Snagit 2018(v18) bundle VISA2017006977 Order10251;

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Feb 09, 2017 11:38 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Feb 09, 2017 11:38 AM	Delivered both the laptops.	Add Attachment
Ranjit Kayastha	Feb 09, 2017 10:45 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Feb 09, 2017 10:43 AM	**This is an email** I will be in meetings most of the day, but you can leave them in my office or you can ask Robbin Bull directly across the hall to accept them if I'm not here. It's fine to come interrupt for a minute or so. Also, Nancy Ganson is the TRI Executive Assistant in the office next to mine. She could accept them as well. So, what happened with the data removal request? We are also wondering about the same staff person's H Drive (?) on the server. Is that data still there or is it now wiped? Amy Parker (parkera) was the staff person who is no longer here. Thanks, Mike	Add Attachment
Shina Oladiti	Feb 07, 2017 12:48 PM	The two laptops are in the Inbox shelf of the storage wall.	Add Attachment
Ranjit Kayastha	Feb 07, 2017 11:48 AM	I have emailed him asking for availability for day after tomorrow as he is busy tomorrow too. Also did let him know we were not able to save anything from the laptop.	Add Attachment
Ranjit Kayastha	Feb 07, 2017 11:38 AM	**This is an email** Hi Ranjit, When I dropped off the laptos, I requested that UCS pull data from the Dell laptop (service #20150120, serial # F2LXZ52) before wiping it. Did you see this request or manage to do so? Thank you, Mike	Add Attachment
Ranjit Kayastha	Feb 07, 2017 11:38 AM	**This is an email** Thank you, Ranjit. I am available this morning until noon. This afternoon I will be in meetings online mostly in my office, so I can still receive the laptops but can't devote much time to a conversation. Tomorrow I am in a training all day. My office number has changed. I'm now in Room 202 in Todd Hall. Thank you, Mike	Add Attachment
Ranjit Kayastha	Feb 07, 2017 09:15 AM	Sent email asking for availability to deliver the laptop.	Add Attachment
Ranjit Kayastha	Feb 06, 2017 03:53 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Feb 06, 2017 03:53 PM	It's already in AD under FacStaff/TRI/Computers	Add Attachment
Tim Taylor	Feb 06, 2017 02:43 PM	************************************************** Please update in AD **************************************************	Add Attachment
Tim Taylor	Feb 06, 2017 02:42 PM	Done with all updates.	Add Attachment
Ranjit Kayastha	Feb 06, 2017 01:42 PM	Done with the windows update!	Add Attachment
Shina Oladiti	Feb 06, 2017 12:00 PM	Still running updates, 3 Optional updates gives error message.	Add Attachment
Shina Oladiti	Feb 06, 2017 10:36 AM	Running windows updates.	Add Attachment
Megan Thibeault	Feb 06, 2017 10:21 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Feb 06, 2017 10:13 AM	update?	Add Attachment
Shina Oladiti	Feb 03, 2017 10:46 AM	Imaging in progress....	Add Attachment
Megan Thibeault	Feb 03, 2017 10:32 AM	These are in the in box	Add Attachment
Hallie Jensen	Feb 02, 2017 01:36 PM	Computer #1: WOU#20150135. Also add two administrators: Mike Bicknell and Robbin Bull Computer #2: WOU# 20150120.	Add Attachment