Service Request Ticket

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Service Request Information

CONTACT	Name	Grim, Scott	Date	Feb 02, 2017 04:04 PM
	Department	Creative Arts/Theater-Dance	Phone	88417
	Location		Email	grims@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140653 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	C02PQ16FF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from xxxx2014004298, VectorWorks Designer 2009/Renderworks from P0067880, Full Adobe CC from Student Tech Lab licensing(serialized)
	Wired NIC	98:5A:EB:CD:5C:56
	Wireless NIC	AC:29:3A:94:29:2F
	Bluetooth NIC	AC:29:3A:94:29:30

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	nwanderschied14@wou.edu	88925

Tracking

Entered by	Date	Memo
Nick Wanderschied			Email Public
Entered by	Date	Memo
Nick Wanderschied	Feb 07, 2017 06:54 PM	Task reassigned to Nick Wanderschied.	Add Attachment
Nick Wanderschied	Feb 07, 2017 06:54 PM	Task reassigned to Nick Wanderschied.	Add Attachment
Nick Wanderschied	Feb 07, 2017 06:54 PM	delivered	Add Attachment
Ranjit Kayastha	Feb 06, 2017 11:12 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Feb 06, 2017 11:12 AM	It's already in AD in FacStaff/Creative Arts/Computers	Add Attachment
Shina Oladiti	Feb 06, 2017 10:56 AM	****************************************** Update in AD ******************************************	Add Attachment
Shina Oladiti	Feb 06, 2017 10:55 AM	Sent an email for availability.	Add Attachment
Shina Oladiti	Feb 06, 2017 10:55 AM	Prepped, it is back on inventory counter.	Add Attachment
Tim Taylor	Feb 03, 2017 02:23 PM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Feb 03, 2017 02:23 PM	Ready to deliver to Rice 109, Once delivered add network printer rice-109 and rice-109color	Add Attachment
Shina Oladiti	Feb 03, 2017 10:49 AM	Imaging completed	Add Attachment
Tricia Flaherty	Feb 02, 2017 05:22 PM	GFA setup sheet is on station on inventory counter in ITC 008	Add Attachment
Tricia Flaherty	Feb 02, 2017 04:08 PM	GFA setup sheet is on station on inventory counter in ITC 008	Add Attachment
Tricia Flaherty	Feb 02, 2017 04:04 PM	you can load the following on these two desktops for RA Conference Room 109 Student Stations Microsoft Office 2016 for MAC, VectorWorks Designer 2009/Renderworks from P0067880, Full Adobe CC from Student Tech Lab licensing(serialized)	Add Attachment