Service Request Ticket - # 62586

Service Request Information

CONTACT Name Brandt, Bethany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2017 08:42 AM
Department College of Liberal Arts and Sciences Phone
Location Email brandtb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101168[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55MVFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007;TRANSFERRED TO W#20150667 SR63881 AUG2017--Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop JUNE2017-APRIL2018 SR#63879

Wired NIC BC:30:5B:DA:AB:E6

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Feb 06, 2017 09:15 AM 
Status changed from (1) Pending to (5) Completed
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Kyle Arthenayake Feb 06, 2017 08:47 AM 
printer 20101373[Edit Inv] Is having issues.

Users will send print jobs to that printer and it
will not arrive there
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Megan Thibeault Feb 06, 2017 08:45 AM 
Task reassigned to Bradley Karkanen.
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Kyle Arthenayake Feb 06, 2017 08:42 AM 
User is having a hard time updating java. Java is
vital to their success with their tasks in how its
correlated with banner
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