Service Request Ticket

Service Request Information

CONTACT	Name	Acar, Serra	Date	Feb 06, 2017 01:17 PM
	Department	The Research Institute	Phone
	Location		Email	acars@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140357 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MNP0N4DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from P0096004, SPSS Statistics Premium Faculty Pack from P0096007
	Wired NIC	AC:87:A3:0B:5D:F4
	Wireless NIC	D8:BB:2C:BA:62:1C
	Bluetooth NIC	D8:BB:2C:BA:62:1D

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 07, 2017 03:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Feb 07, 2017 03:31 PM	Done!	Add Attachment
Shina Oladiti	Feb 07, 2017 01:21 PM	Stopped by her office but she wasn't available. Would check back on her.	Add Attachment
Shina Oladiti	Feb 07, 2017 12:49 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	Feb 07, 2017 11:33 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Feb 07, 2017 11:33 AM	Went there she wasn't in the office.	Add Attachment
Tim Taylor	Feb 07, 2017 11:06 AM	I called her at 11:05am and she never answered.	Add Attachment
Ranjit Kayastha	Feb 07, 2017 11:03 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kirsten Fauser	Feb 06, 2017 01:17 PM	When she opens power point it causes her computer to shutdown. When she opens Word the last 10 documents open up as well. Adobe needs to be updated. She is available tomorrow (2/7) from 10am to 3pm.	Add Attachment