Service Request Ticket

Service Request Information

CONTACT	Name	Heide, Kathy	Date	Feb 06, 2017 04:35 PM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160182 (opens in a new window)	Bldg/Room	RWEC 139
	Service Tag		Description	Xerox Phaser 4622/DT Black & White Laser Printer
	Serial No.	D6X468849	Location	DSPS Office printer
	Model	4622/DT	Hostname	dsps-139.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.184.23 *This printer is locked down by specific users*	Ink/Toner Refill	Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533
	Wired NIC	00:00:AA:D9:C7:44

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 07, 2017 01:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Feb 07, 2017 01:20 PM	Done!	Add Attachment
Ranjit Kayastha	Feb 07, 2017 11:32 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	Feb 07, 2017 11:32 AM	Setup the computer with two monitors. Did cable management. The power cable is hanging right now we just need to stick it to the desk at the side also she wasn't there so couldn't ask her who needs admin rights.	Add Attachment
Megan Thibeault	Feb 07, 2017 09:15 AM	might need to let them know they need to contact telecom first to get the port setup for the printer	Add Attachment
Megan Thibeault	Feb 07, 2017 09:15 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kirsten Fauser	Feb 06, 2017 04:35 PM	Computer needs to be set up in the new office. They also need a port set up for when they move the printer. She is available (2/7): 8am - 10:30am also 1-2	Add Attachment