Service Request Ticket - # 62599

Service Request Information

CONTACT Name Brookbank, Elizabeth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2017 04:37 PM
Department Library & Media Services Phone 88657
Location Email brookbanke@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130318[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. 19PXNX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091622 downgraded to Pro Plus 2010, Techsmith & Camtasia Studio WINv8.1/SnagIt WINv11.2 bundle from VISA2013003723

Wired NIC F0:1F:AF:36:CB:F1


Wireless NIC 70:18:8B:70:1A:8A


Bluetooth NIC B0:05:94:EF:C9:43

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Feb 10, 2017 11:10 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Feb 10, 2017 11:10 AM 
Done!
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Kyle Arthenayake Feb 10, 2017 10:46 AM 
Status changed from (5) Completed to (1) Pending
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Kyle Arthenayake Feb 10, 2017 10:46 AM 
needs help setting up
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Shina Oladiti Feb 09, 2017 04:40 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Feb 09, 2017 04:40 PM 
Laptop has been prepped and delivered.
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Shina Oladiti Feb 07, 2017 04:53 PM 
Swapped the Harddrive cos its bad. Imaging it
swapped harddrive.
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Shina Oladiti Feb 07, 2017 03:33 PM 
Task reassigned to Adeshina Oladiti.
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Amy Anderson Feb 07, 2017 02:59 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Amy Anderson Feb 07, 2017 02:59 PM 
Called wondering if someone will be coming today 
during her time slot
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Kirsten Fauser Feb 06, 2017 04:37 PM 
Computer froze and would not restart so she turned 
it off using the power button and now it will not 
turn back on. 
She is available tomorrow 1pm-8pm
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