Service Request Ticket - # 62605

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 07, 2017 01:02 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20100894[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Wyse P20 Thin Client (64F/1GR XDR US) #909101-01L
Serial No. S200RK105804 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:88:A1:70

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Feb 09, 2017 10:36 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Feb 09, 2017 10:36 AM 
DONE!!
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Ranjit Kayastha Feb 09, 2017 10:35 AM 
The bad ones were W#20100894[Edit Inv] and W#20100893[Edit Inv]
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Ranjit Kayastha Feb 09, 2017 10:35 AM 
I took W#20100894[Edit Inv] and W#20160213[Edit Inv] and did the setup
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John Rushing Feb 09, 2017 08:41 AM 
Task reassigned to Ranjit Kayastha.
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John Rushing Feb 08, 2017 01:32 PM 
Thin Clients not sending Video out, getting 
replacements.
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Bradley Karkanen Feb 08, 2017 08:56 AM 
Task reassigned to John Rushing.
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Megan Thibeault Feb 08, 2017 07:58 AM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Feb 08, 2017 07:58 AM 
Please go check this out this morning
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Megan Thibeault Feb 08, 2017 07:55 AM 
20100894[Edit Inv]

W12
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Nick Wanderschied Feb 07, 2017 03:58 PM 
Task reassigned to UCS Tech.
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Nick Wanderschied Feb 07, 2017 03:57 PM 
got the old keyboard but none of the workers that 
were there knew which computer was the one 
upstairs
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Megan Thibeault Feb 07, 2017 03:22 PM 
Task reassigned to Nick Wanderschied.
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Hallie Jensen Feb 07, 2017 01:02 PM 
There is a broken keyboard at the library front
desk that needs to be picked up and a computer on
the 2nd floor, west wing, row 4 that is not
corresponding with any keyboards that get plugged
into it.
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