****This is an email****
Perfect! Well I am still more then welcome to come
down at anytime and swap the trays to see if the
issue stops. If so you guys have the option to
purchase a new tray to stop the problem.

I am going to close the Service Request. Please
let us know if you need anything else.


Thank you,
Shandelle Pepper

****This is an email****
Shandelle,
One of the workers from your office came over on
Monday and worked on it and so far it is working
OK as I have used it every day this week. He
mentioned the tray seems to be finicky with how
the paper is positioned and whether or not it will
feed. Right now I am fine with it but I am a bit
leery of it consistently working.
Tom 

****This is an email****
Hi Tom,

I left you a voicemail a few days ago not sure if
your heard it or not. The issue with the Dell
printer could most likely be either one of two
issues. One is the tray may have issues and need
to be replaced or a sensor with in the printer is
having issue.

Since you have two Dell printers in this room I
want to swap the trays and see if the issue
persists in the one having issue and see if the
one not having issues starts to with the tray.

Would you like to be there for this? We can do
this tomorrow since the room is available all day.

If not I can email you what I find.

Thank you,
Shandelle Pepper

Task reassigned to Shandelle Pepper.

Task reassigned to UCS Tech.

Status changed from (1) Pending to (5) Completed

Called saying that he will not be in the lab for a little while but 
if you need to get hold of him call his cell. 

Phone #: 503-508-0578

We looked at the wrong printer. Printer WOU#20140671.

Bradley went down and tested this for me. He could
not get a low paper error. I have emailed Tom to
let me know if the issue persists. 

printer W#20101368