Service Request Ticket - # 62613

Service Request Information

CONTACT Name Dougherty, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2017 12:14 PM
Department College of Education Phone 88929
Location Email doughertyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131107[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 31bbf12 Location PDR

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094370

Wired NIC EC:F4:BB:3E:9C:7A


Wireless NIC 80:86:F2:CA:1D:4A


Bluetooth NIC 80:86:F2:CA:1D:4E

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Feb 14, 2017 11:11 AM 
Status changed from (3) Order in Process to (5) Completed
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Megan Thibeault Feb 13, 2017 11:50 AM 
replaced screen, left Jessica a vm, laptop and
charger is in the OUT bin
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Megan Thibeault Feb 13, 2017 11:49 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Feb 10, 2017 12:10 PM 
laptop is at my desk
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Megan Thibeault Feb 10, 2017 12:10 PM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Feb 10, 2017 12:10 PM 
Priority changed from (2) High Priority to (3) Priority.
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Megan Thibeault Feb 10, 2017 12:01 PM 
Work Order SR943646992 was successfully submitted.
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Hallie Jensen Feb 09, 2017 11:30 AM 
We also gave her the charger #9 for the laptop
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Hallie Jensen Feb 09, 2017 11:27 AM 
Task reassigned to Shandelle Pepper.
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Hallie Jensen Feb 09, 2017 11:27 AM 
Came in to drop off laptop and gave loaner
WOU#20120219[Edit Inv]
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Megan Thibeault Feb 08, 2017 02:51 PM 
Task reassigned to UCS Tech.
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Megan Thibeault Feb 08, 2017 02:12 PM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Feb 08, 2017 02:12 PM 
Task reassigned to Nick Wanderschied.
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Natalie Plasker Feb 08, 2017 12:30 PM 
W#20131107[Edit Inv],for the computer that is not working.
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Natalie Plasker Feb 08, 2017 12:14 PM 
She will be stopping by tomorrow morning to get
her screen looked at. Needs a loner if we need to
take her computer to fix it.
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