Service Request Ticket - # 62616

Service Request Information

CONTACT Name Casares, Louann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2017 01:32 PM
Department Disability Access Services Phone 89241
Location Email casaresl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110892[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 2BW45V1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2BW45V1 Location Ready for PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:11:8D

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Feb 09, 2017 10:39 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Feb 09, 2017 10:39 AM 
Ran Malwarebytes, Ccleaner, Windows updates,
Browser updates, Java, Flash, Shockwave, Silverlight.

It's running good now.

But if she will have the issue again we have to
reimage the machine.
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Ranjit Kayastha Feb 08, 2017 01:32 PM 
Task reassigned to Ranjit Kayastha.
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Natalie Plasker Feb 08, 2017 01:32 PM 
Computer is taking a very long time to load. she
has had her PC updated and her cach and cookies
cleared.
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