Service Request Ticket - # 62617

Service Request Information

CONTACT Name Nail, Ike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2017 04:01 PM
Department Creative Arts/Music Phone 88341
Location Email naili@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140662[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MPP2B2DV30 Location (WATER DAMAGE)going to pdr

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CD:C3:AB


Wireless NIC AC:29:3A:A0:A7:C6


Bluetooth NIC AC:29:3A:A0:A7:C7

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Feb 09, 2017 11:36 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Feb 09, 2017 11:36 AM 
He called Amy and they worked with Dave on getting 
it enabled.
 Add Attachment
John Rushing Feb 09, 2017 09:46 AM 
His Account was compromised so he will need to 
change his password through Account Lookup.  Once 
changed we need him to call us so we can activate 
his email.  I have left a note and a voicemail 
for him.
 Add Attachment
Megan Thibeault Feb 08, 2017 04:03 PM 
Task reassigned to John Rushing.
 Add Attachment
Natalie Plasker Feb 08, 2017 04:01 PM 
When he tries to get on to the internet it tells
him that his account has been disabled.
 Add Attachment