Service Request Ticket

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Service Request Information

CONTACT	Name	Laine, Maria	Date	Feb 09, 2017 10:19 AM
	Department	Education & Leadership	Phone	89289
	Location		Email	lainem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150412 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MRD0L6DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:42:65:8D
	Wireless NIC	A4:F1:E8:D5:E3:9C
	Bluetooth NIC	A4:F1:E8:D5:E3:9D

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 10, 2017 03:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Feb 10, 2017 03:54 PM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Shandelle Plasker	Feb 10, 2017 03:54 PM	Received new charger and sent the broken one back to Apple. Delivered new charger. Brought back loaner charger.	Add Attachment
Shandelle Plasker	Feb 10, 2017 11:27 AM	**This is an email** Hi Maria, I received your new charger. I was wondering when would be a good time to drop it off and pick up the loaner charger. Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	Feb 10, 2017 11:25 AM	New charger has arrived. Apple is so fast and awesome lol. Having Tricia make a new WOU sticker then emailing user.	Add Attachment
Shandelle Plasker	Feb 09, 2017 03:07 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Feb 09, 2017 03:07 PM	This is under warranty so I called Apple and they are sending a new charger. Repair ID #D225811409	Add Attachment
Shandelle Plasker	Feb 09, 2017 11:03 AM	I am giving her loaner charger with WOU#20100663	Add Attachment
Shandelle Plasker	Feb 09, 2017 10:42 AM	**This is an email** Yes I can bring the charger. I will need your broken one when I give you the loaner. Were do you want me to bring it in RWEC? Shandelle	Add Attachment
Shandelle Plasker	Feb 09, 2017 10:41 AM	**This is an email** Hello Shandelle, My Mac uses what I believe is the older charger (as my personal MacBook Air has a different charger). I am attaching a picture of the type of charger. I am in a meeting now and I teach two three hour classes today. Is there anyway that you can bring the charger over to RWEC? Thank you, Maria	Add Attachment
Shandelle Plasker	Feb 09, 2017 10:26 AM	**This is an email** Hi Maria, I received a service request about you Mac charger issue. The Mac is still under warranty so I am pretty sure that the charger is as well. I can call this in and get you a brand new charger. I have extra chargers for you to use for know as long as the Mac does not have the new charger they are now coming out with. The chargers are so knew that we do not have any extras. Could you bring the charger and laptop over to ITC 009. Ask for me and I will come over and get this going for you. Shandelle Pepper	Add Attachment
Hallie Jensen	Feb 09, 2017 10:19 AM	**This is an email** Good morning, I am in need of help with my laptop computer cord. My laptop number is 20150412. My cord became tangled in my office chair wheel and when I got it out there was a cut in the cord. It sparks sometimes, do you have another cord? Thank you, Maria	Add Attachment