Service Request Ticket - # 62625

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 09, 2017 01:00 PM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150029[Edit Inv] (opens in a new window) Bldg/Room CH 311
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q707AFY13 Location CH 311 ART Lab

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:48:02


Wireless NIC AC:29:3A:9F:03:95


Bluetooth NIC AC:29:3A:9F:03:96

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Feb 17, 2017 08:01 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Feb 17, 2017 08:01 AM 
All Machines have had Photoshop, Illustrator and 
InDesign updated.
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John Rushing Feb 16, 2017 08:04 AM 
Task reassigned to Bradley Karkanen.
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John Rushing Feb 16, 2017 08:04 AM 
Bradley, can you update this SR, thanks.
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Megan Thibeault Feb 14, 2017 08:41 AM 
Task reassigned to John Rushing.
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Megan Thibeault Feb 14, 2017 08:41 AM 
John please have someone finish this task
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Bradley Karkanen Feb 09, 2017 04:46 PM 
I currently have updated about half of the lab.
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Bradley Karkanen Feb 09, 2017 03:46 PM 
Task reassigned to Bradley Karkanen.
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Tim Taylor Feb 09, 2017 03:17 PM 
Task reassigned to UCS Tech.
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Tim Taylor Feb 09, 2017 03:02 PM 
Task reassigned to Tim Taylor.
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Megan Thibeault Feb 09, 2017 01:02 PM 
open @3pm
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Hallie Jensen Feb 09, 2017 01:00 PM 
****This is an email****
Hi -

It seems that MANY of the Mac systems in ITC 210
are having issues with InDesign. It  freezes up or
crashes frequently, it has trouble opening native
files (.indd), even those created on that same
Mac, etc. I know it's happening on those listed
below, but I suspect it's tome to update all of them.

20150029[Edit Inv]
20150033[Edit Inv]
20150042[Edit Inv]
20150044[Edit Inv]

Thanks,
Jen
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