Service Request Ticket - # 62629

Service Request Information

CONTACT Name Bicknell, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 09, 2017 03:20 PM
Department The Research Institute Phone
Location Email bicknellm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120688[Edit Inv] (opens in a new window) Bldg/Room TODD 235
Service Tag Description Apple MacBook Pro 15w/ Retina, 2.7GHz Quad-core In
Serial No. C02KC0Y4FFT4 Location Mike Bicknell, TRI NCDB Video equipment

CPU Intel Core i7(2.7GHz quad, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office for MAC 2011 from P0088966, Adobe Premiere Pro CS6 for Mac from P0088966, Adobe CC2015 subscription serialized desktop from Order#9125 MAY2016; CamtasiaforMac v3.0.3 Academic license VISA2016006138 FEB2017 SR#; REMOVE SERIALIZED ADOBE CC JULY2019 as NO LONGER PAID SUBSCRIPTION;

Wired NIC 40:6C:8F:42:F0:25


Wireless NIC 28:CF:E9:14:94:B1


Bluetooth NIC 28:CF:E9:14:94:B2

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Feb 13, 2017 09:48 AM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Ranjit Kayastha Feb 13, 2017 09:48 AM 
done
 Add Attachment
Ranjit Kayastha Feb 13, 2017 09:14 AM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Shina Oladiti Feb 10, 2017 10:54 AM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Shina Oladiti Feb 09, 2017 03:24 PM 
****This is an outgoing email****
Hi Michael,

We were just following up with you regarding a
service request that we have for you.  (#62629)

Description: Install Camtasia for MAC v3.0.3
license for Apple MacBook Pro 15 In to Todd 235
(order#9677)

We are checking for a convenient time/date to come
in for the installation.

Thanks,
Adeshina Oladiti
 Add Attachment
Public
Tricia Flaherty Feb 09, 2017 03:20 PM 
Installer and Serial Key can be found at:
T:\camtasia\Camtasia_MACv3.x
 Add Attachment