Service Request Ticket

Service Request Information

CONTACT	Name	Gott, Thomas	Date	Feb 09, 2017 03:38 PM
	Department	Athletics	Phone	88384
	Location		Email	gottt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100329 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo
	Serial No.	W804200EATP	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), AND Microsoft Office for Mac 20111 installed as 2008 from P0077403; Finale 2014c - use seat site license
	Wired NIC	C8:BC:C8:9B:27:7A
	Wireless NIC	F0:B4:79:15:07:09
	Bluetooth NIC	F0:B4:79:07:C7:EB

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 10, 2017 09:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Feb 10, 2017 09:56 AM	This has been fixed.	Add Attachment
Megan Thibeault	Feb 09, 2017 03:44 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Kyle Arthenayake	Feb 09, 2017 03:38 PM	Keeps searching for wifi, will not connect to any wifi options, Has tried turning it on and off (wifi, and computer). Has ran diagnostic. Has tried connecting to wifi at different spots on campus with no luck. 88384	Add Attachment