Service Request Ticket

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Service Request Information

CONTACT	Name	Poole, Jesse	Date	Feb 10, 2017 08:12 AM
	Department	Student Success & Advising Office	Phone	88083
	Location		Email	poolej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140707 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HXMYQ32	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	hxmyq32	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFFER from old laptop W#20111081 SR59636 MAR2016[TRANSFER from W#20090555- Camtasia Studio 7.1/Snagit 11.0 Bundle Academic Electronic Version from VISA2011002956 MARCH2014]
	Wired NIC	34:E6:D7:69:B6:1D
	Wireless NIC	80:00:0B:A1:06:26
	Bluetooth NIC	80:00:0B:A1:06:2A

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Feb 13, 2017 04:41 PM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	Feb 13, 2017 04:41 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Kirsten Fauser	Feb 13, 2017 04:40 PM	Picked up laptop.	Add Attachment
Ranjit Kayastha	Feb 13, 2017 04:33 PM	Status changed from (3) Order in Process to (6) Ready to Deliver	Add Attachment
Tim Taylor	Feb 13, 2017 04:00 PM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Feb 13, 2017 03:59 PM	Laptop in bag in outbox labeled Jesse Poole	Add Attachment
Tim Taylor	Feb 13, 2017 03:40 PM	Everything done	Add Attachment
Shina Oladiti	Feb 13, 2017 11:29 AM	He want Camtasia studio installed software and Serial#s are at: T:\camtasia\Studio7.1-Snagitv11BundleWIN	Add Attachment
Megan Thibeault	Feb 13, 2017 11:21 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Feb 10, 2017 10:01 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Feb 10, 2017 10:01 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Megan Thibeault	Feb 10, 2017 10:01 AM	Work Order SR943644929	Add Attachment
Shina Oladiti	Feb 10, 2017 08:54 AM	Task reassigned to Megan Eichler.	Add Attachment
Shina Oladiti	Feb 10, 2017 08:54 AM	I called Jesse to confirm if there are any documents saved on the local, he said yes and he wants the documents backed up.	Add Attachment
Kyle Arthenayake	Feb 10, 2017 08:26 AM	dropped off laptop	Add Attachment
Megan Thibeault	Feb 10, 2017 08:16 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Feb 10, 2017 08:12 AM	No boot device sound reboot device, Has tried that multiple times. Has taken off from docking station and battery removed and put back in with no luck	Add Attachment