Service Request Ticket - # 62636

Service Request Ticket - # 62636

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Service Request Information

CONTACT	Name	Jennings, Ryan	Date	Feb 10, 2017 08:25 AM
	Department	University Computing Solutions	Phone	14018
	Location		Email	jenningsr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110826 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B009396	Location	PDR
	Model	ColorQube 8870	Hostname	rescomplab.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.116.57 Metered Code: 8284 RMA for XFL025466 RMA for XFL148980 RMA for T4B003901	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:86:9B:C8

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 27, 2017 12:22 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Feb 27, 2017 12:22 PM	New printer is all setup and loaner has been brought back. Megan sent back old machine that was replaced.	Add Attachment
Megan Thibeault	Feb 27, 2017 10:34 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Feb 21, 2017 12:20 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Feb 21, 2017 12:19 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Feb 21, 2017 12:19 PM	new printer should be here on Thursday	Add Attachment
Megan Thibeault	Feb 16, 2017 09:01 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Feb 16, 2017 09:01 AM	**This is an email** HI Megan , Thank you for sending this to me I will forward this to the Regional Service Delivery Manager and see what his response is and will let you know . Thank you	Add Attachment
Megan Thibeault	Feb 16, 2017 09:00 AM	**This is an email** Marilyn, The printer is already having issues after having the tech come out yesterday. Attached are two examples of the issues we are seeing. Yellow ink has an issue, I have done all the necessary troubleshooting, still having issues. Also, oil is still coming out on pages. Please advise. Thanks, Megan	Add Attachment
Megan Thibeault	Feb 16, 2017 07:54 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Feb 16, 2017 07:54 AM	Moe came to work on it, he says its fixed. I'm printing a lot to it at the office to make sure	Add Attachment
Megan Thibeault	Feb 14, 2017 02:19 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Feb 14, 2017 10:31 AM	customer service got back to me, they are sending Moe out again. He should be here tomorrow!	Add Attachment
Megan Thibeault	Feb 10, 2017 08:30 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Feb 10, 2017 08:28 AM	emailed paul to switch the mac	Add Attachment
Megan Thibeault	Feb 10, 2017 08:27 AM	20110217	Add Attachment
Megan Thibeault	Feb 10, 2017 08:25 AM	printer continues to jam	Add Attachment