Service Request Ticket - # 62640

Service Request Information

CONTACT Name Burton, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2017 11:15 AM
Department Natural Science Division Phone 88345
Location Email burtonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3HTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 3HTHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D4:72:2A

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Feb 10, 2017 11:50 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shina Oladiti Feb 10, 2017 11:50 AM 
Run Malwarebyte on her computer, no virus
detected. and i uninstall Norton.
 Add Attachment
Amy Anderson Feb 10, 2017 11:15 AM 
Laurie had a Norton security scan show up on and 
it said your computer is not protected and said 
"fix now". She is wanting someone to come look at 
what is happening. WOU# 20141250[Edit Inv]
 Add Attachment